Name: Karl
Location: Kankakee County
Comment: I hired another contractor to do my roof and that contractor messed it up. Troy came out and showed me just how screwed up things were. Unfortunately, they had to tear off everything the other contractor did, and this cost me a lot more than just having Troy do it to begin with. Live and learn, if you need roof work done then don't hire anyone else. Thank god they have payment options.
Name: Hondu-Charles
Location: Kankakee County
Comment: I used these guys but didn't like that they started so damn early on the roof. I told Troy I like to sleep in on Sunday and not to start until 10am. However, his crew showed up at 6am and started working. When Troy showed up, he said the weather called for rain and they needed to get it tore off and covered before it rained. It did start raining at noon, but they could have started at 10am, it wasn't raining then, or they should have come back in a day or two. Anyway, the insurance adjuster was happy with the quality of work, and they paid for it. Next time I hire them, I'll just stay at my mother's house so not to be disturbed.
Name: Cooper-Chuck
Location: Kankakee County
Comment: I like I was able to replace my roof and make payments! Two thumbs up. Ashton, their expert technician really impressed me with his knowledge and getting it done properly with Steve. Troy was the bomb when it came with dealing with the City Inspectors and Insurance Adjuster. I just sat back in my lawn chair and drank a beer and watched them work. They worked like a fine turned machine and I'm glad they were doing it and not me. My wife wants them to build a deck off the back of the house for us and pour a concert pad this summer.
Name: Sam
Location: Kankakee County
Comment: They did a good job, but they didn't start when they said they would. They were 3 weeks late starting on my roof. When I called Troy, he said it was because of bad weather and they were unable to start. I was just told a start date and was never told they couldn't install the roof if it was snowing and raining. Couldn't they just shovel off the snow? I just thought they'd start when they said they would.
Name: Mark & Cindy
Location: Kankakee
Comment: We wanted a deck out back and just didn't have time to do it. I called and spoke with Troy and got a price. It was reasonable and we hired them. No issues, I just wish I had made it a little bigger.
Name: Todd
Location: Bradley
Comment: I recently had the pleasure of working with Virginia’s, and I couldn’t be happier with the results. From start to finish, they demonstrated professionalism, expertise, and exceptional service. The team at Virginia’s replaced my roof flawlessly. The attention to detail and craftsmanship were evident in every aspect of the project. They used top-quality materials, ensuring the longevity and durability of my new roof. Reasonably Priced too, they provided a competitive quote that didn’t break the bank. Their pricing was fair and transparent, with no hidden costs or surprises. I appreciated their commitment to affordability without compromising on quality. Unlike other contractors I contacted, them and they were prompt and efficient. They completed the roof replacement in a single day, minimizing any inconvenience for my family. Their dedication to meeting deadlines was commendable.
Name: Michelle
Location: Kankakee County
Comment: I recently faced storm damage to my home, specifically with my siding. Thankfully, I reached out to Virginia’s Roofing Expert, and their service exceeded my expectations. In summary, if you’re dealing with storm damage, I highly recommend Virginia’s Roofing Expert. Their professionalism, quality work, and dedication to customer satisfaction set them apart. Thank you, Troy and Tim, for restoring our home and providing peace of mind during a challenging time!
Name: Quinn
Location: Kankakee
Comment: I hired someone else to do my roof and they f****** it up and never completed it and the section they did do was leaking. I had to have Virginia's come out and fix and finish it. Troy told me it would have been cheaper to just have him do it; but he saved me as much money as he could by reusing as much as he could from the other guys. I should have known something was fishy because the other roofers had me pull the building permit. I guess there's a lot of roofers running around but you have to be licensed and bonded to pull a building permit unless you're the homeowner. That's why they had me get the permit.
Name: Charlie
Location: Kankakee County
Comment: I didn't like these guys because I thought they were a little 'stand offish' and were more interested in trying to sell me a roof replacement. I told them I just wanted it patched. Troy said they don't do patch work and to hire someone else. So, I'm going to spend my money elsewhere, you guys lose. ADMINISTRATOR: We're sorry you didn't like our service but what Troy meant was we don't do work to just take money. In your case, your roof is beyond repair and even though there are contractors out there that will take your money, we're not one of them. We will fix it right, if it's repairable we'll repair it. Unfortunately, in your case it's our opinion it is not repairable and needs to be replaced. Good luck and we wish you well.
Name: Neal
Location: Kankakee County
Comment: We had a lot of hail damage and needed someone to work with our insurance company that was certified and licensed. I hired these guys, and they fixed my roof, and it was all covered on my insurance but the deductible. I got a 35-year warranty and storm grade shingle.
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